Refund Policy

At QuickDraw Rummy, we strive to ensure complete transparency and fairness in all our transactions. This Refund Policy outlines the terms and conditions under which refunds can be processed for deposits made on our platform.

Deposit Refunds

QuickDraw Rummy offers refunds on deposits under the following conditions:

• Duplicate transactions or multiple charges for the same deposit due to technical errors
• Unauthorized transactions that you did not initiate or approve
• Transactions where you did not receive the amount in your game wallet despite being charged
• Deposits made by mistake (subject to verification and approval)

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team through the "Contact Us" section or via email at business@digruginfotainment.com
2. Provide transaction details including date, amount, and transaction ID
3. Explain the reason for your refund request
4. Include any relevant screenshots or evidence if applicable

Our team will review your request and respond within 48 hours. If your refund is approved, the amount will be credited back to the original payment source within 5-7 business days, depending on your payment provider's processing time.

Non-Refundable Situations

The following situations are not eligible for refunds:

• Losses incurred during gameplay (as rummy is a game of skill)
• Deposits already utilized in games or tournaments
• Deposits used to participate in contests where you have already played
• Promotional amounts, bonuses, or cash rewards
• Refund requests made after 30 days from the date of transaction

Verification Process

For security reasons, we may require additional verification before processing your refund. This may include:

• Identity verification documents
• Proof of payment
• Bank statement showing the transaction
• Other relevant information as required

Policy Changes

QuickDraw Rummy reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.